FREE CANADA-WIDE SHIPPING ON ORDERS OVER $75 | GET THE NERD ALERT

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Shipping Policy

The Puzzle Nerds does not guarantee delivery dates. Delivery dates are estimated by the specific carrier and are subject to change.

We ship via UPS, Purolator, FedEx, Canpar and Canada Post within Canada only, 3- 9 Business day delivery.
UPS does not deliver to Post Office Boxes.

 Ship within Canada Spend Amount  Shipping Charge CND
Deliveries in Ontario up to $75 $9.99
$75 or more Free
All other Provinces up to $75 13.99
$75 or more free

Orders are typically shipped within one business day of receipt.


Returns Policy

The Puzzle Nerds will accept return requests within 30 days of customer receipt of product. To be eligible for a return, your item must be in the same condition it was received in. It must be in its original packaging, including all exterior shrink wrap (if applicable), and have no visible signs of wear or use. 

To notify us of your return and to receive a return authorization, please email us at hello@thepuzzlenerds.com and provide the email address used to place your order, the reason for your return, as well as your order number.

If your return is accepted, we'll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted. Please make sure your Return Authorization number is clearly marked on the outside of your package. Please note that The Puzzle Nerds does not reimburse shipping costs incurred by customers for returning items.

 

Exceptions

Unfortunately, all Gift Cards and items marked FINAL SALE are non-returnable and non-refundable.

 

Damages and Issues

Please inspect your order upon receipt and notify us within 24 hours at hello@thepuzzlenerds.com if an item is defective, damaged, or if it is the wrong product so that we can evaluate the issue and make it right.

 

Refunds

Once your package is received and we have inspected it, we will let you know if your return is approved or not. If approved, you will automatically be refunded the amount of the item plus the initial shipping cost for the item to be shipped to you on your original payment method.

Please allow 2-3 weeks for returns to be received and processed. Remember that it can take some time for your bank or credit card company to process and post the refund as well.

The Puzzle Nerds is not responsible for lost returns.

 

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