Is Castle City an actual city? Not really. It was inspired by the vibrant and enchanting cities of Europe, specifically Scotland, England and Luxemburg. Artist Yuan fell in love with European medieval architecture in 2016 during a backpacking trip to Europe. Visiting the continent once a year then became a must. In 2020, the pandemic lockdown made Yuan miss Europe dearly. While going through her old travel photos and reminiscing on those cheerful and lighthearted days, she put pencil to paper - and the journey of Castle City began.
Puzzle Shape:
Rectangular
Piece Count:
1000
Artist:
Yuan
Some people discover their passion early in life. Yuan's journey to founding Elewhite Art Puzzles wasn’t so straightforward. After many years in healthcare leadership, a life-changing event in 2019 prompted deep introspection. Questions about the meaning and purpose of life flooded her mind, leading to months of reflection. Elewhite emerged from this period of introspection, born from a deep understanding of what truly matters to her. Yuan has always felt a natural pull toward entrepreneurship, but it took time and a series of life events to fully align with her true self. Founded in 2021 in Calgary, Elewhite combines all of Yuan's passions into one harmonious brand. She wears many hats, including chief designer and artist. Every piece created aligns with Elewhite's mission of bringing warmth and comfort to your heart and home.
Additional Information:
- Art poster included
- Reusable silky storage bag included
- Guiding letters at the back of each puzzle piece for easy sorting
- Thick, sturdy pieces with excellent interlocking fit
- 100% recycled premium puzzle board
- Satin feel
- Glare-free, matte finish
- No puzzle dust
- Printed with plant-based ink
Puzzle Dimensions (in):
20.5 x 29.5
Puzzle Box Dimensions (in):
10.5 x 7.75 x 2.35
Age:
Adults/All Ages
Warning – Choking Hazard:
Small parts. Not for children under 3 years of age.
Shipping Policy
The Puzzle Nerds does not guarantee delivery dates. Delivery dates are estimated by the specific carrier and are subject to change.
We ship via UPS, Purolator, FedEx, Canpar and Canada Post within Canada and estimated delivery time is 3-9 business days.
UPS does not deliver to Post Office Boxes.
Orders are typically sent out for shipment within one business day of receipt.
| Ship Within Canada |
Spend Amount |
Shipping Charge CND |
| Deliveries in Ontario |
Up to $75 |
$9.99 |
|
$75 or more |
Free* |
| All other Provinces |
Up to $75 |
13.99 |
|
$75 or more |
Free* |
*Oversized items are marked as such in the item description and DO NOT qualify for free shipping in Canada. Special shipping rates apply for shipment of these items.
| Ship to USA |
Flat Rate |
Shipping Charge CND |
| Contiguous United States of America |
Flat rate ** |
$20.00 |
Shipping to the United States
We ship via all major carriers in the U.S.A., including USPS. Estimated delivery time is 3-9 days and is subject to change by the carriers.
NOTE: we ship only to the contiguous United States, therefore we do not ship to Alaska, Hawaii or other offshore territories of the U.S. (Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands, etc.).
We do not ship to U.S. Post Office boxes or Army Post Office (APO) addresses.
The shipping charge to all valid addresses in the contiguous United States is a flat rate fee of $20.00 CAD.
Orders outside of Canada may be subject to taxes and import charges. These charges are the responsibility of the recipient.
We do not issue refunds for any packages that are returned to us from a carrier due to being undeliverable to a U.S. address. Please ensure all your shipping information is accurate.
** We are unfortunately not able to ship any of our large or oversized items to the United States. These items are marked as such in the item description.
Returns Policy
The Puzzle Nerds will accept return requests within 30 days of customer receipt of product. To be eligible for a return, your item must be in the same condition it was received in. It must be in its original packaging, including all exterior shrink wrap (if applicable), and have no visible signs of wear or use.
To notify us of your return and to receive a return authorization, please email us at hello@thepuzzlenerds.com and provide the email address used to place your order, the reason for your return, as well as your order number.
If your return is accepted, we'll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted. Please make sure your Return Authorization number is clearly marked on the outside of your package. Please note that The Puzzle Nerds does not reimburse shipping costs incurred by customers for returning items.
Exceptions
Unfortunately, all Gift Cards and items marked FINAL SALE are non-returnable and non-refundable.
Damages and Issues
Please inspect your order upon receipt and notify us within 24 hours at hello@thepuzzlenerds.com if an item is defective, damaged, or if it is the wrong product so that we can evaluate the issue and make it right.
Refunds
Once your package is received and we have inspected it, we will let you know if your return is approved or not. If approved, you will automatically be refunded the amount of the item plus the initial shipping cost for the item to be shipped to you on your original payment method.
Please allow 2-3 weeks for returns to be received and processed. Remember that it can take some time for your bank or credit card company to process and post the refund as well.
The Puzzle Nerds is not responsible for lost returns.
